Terms & Conditions

Terms & Conditions

General Terms and Conditions


1.         Services


1.1       We are Peccoin Limited (collectively "we", the "Company" or "Peccoin") and we own and operate the site. Our site facilitates a convenient way for the customers to shop online, including by using our applications or software (collectively called “services”).


1.2       By using our site you agree to be bound by the following terms and conditions. Please read them carefully.


1.3       The meaning of some words used in these terms and conditions:


1.3.1    “we”, “us” or “our” is a reference to (name of person or company providing the services).


1.3.2    “you” or “your” is a reference to the person to whom we are providing the services or delivering merchandise and who is required to pay for the merchandise we delivered.


1.3.3    “Content” means all text, graphics, logos, icons, photographs, images, moving visual representational images or a combination of sounds and such images, audio, computer programs, and other material featured, displayed or used in or in relation to our site.


1.3.4    “merchandise” means the goods or services you ordered through our site, which you will pay for.


1.3.5    “intellectual property rights” means any and all patents, trade marks, rights in domain names, rights in designs, copyright and database rights (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing), rights in confidential information and all other intellectual property rights of a similar or corresponding character which may subsist now or in the future in any part of the world.


           1.3.6    “services” has the meaning given in clause 1.1.


1.3.7    “supplier” means the seller and supplier of the  merchandise you ordered through our site.


1.3.8    “site” means our Peccoin website located at www.peccoin.com, and any associated sites linked to it.


1.3.9    “User Content” has the meaning given in clause 10.1.


2.         Registration


2.1       You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.


2.2       You represent to us and to all suppliers of the merchandise through our site that all purchases made by you through our site will be within the scope of your authority to conclude contracts.


2.3       In consideration of your use of our services, you agree to:


2.3.1    provide true, accurate, current and complete information about yourself when filling out our registration form; and


2.3.2    maintain and promptly update your registration information to keep it true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration.


3.         Order


3.1       Except where otherwise specified, we are not the seller or supplier of the merchandise. We are responsible for managing and administering the site, arranging order processing and fulfillment for the merchandise you ordered from the suppliers through our site.


3.2       When you place an order you are making an offer to buy from the supplier the merchandise you have specified at the price stated for those merchandise. You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.


3.3              We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide:


3.3.1    details of what you have ordered,


3.3.2    details of the price charged,


3.3.3    information about the progress of your order, and


3.3.4    estimated dispatch and delivery information.


This communication will be our acceptance of your order on behalf of the supplier. You may track your order status online.


3.4       Our acceptance of your order will only cover the merchandise mentioned in it and may not cover all the merchandise you ordered. If this is the case, then the order you made for the remaining merchandise will only be accepted when we send a further acceptance of that part of your order.


3.5       The availability of the merchandise is as shown online and will be updated regularly by the supplier. They should not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock.


3.6       We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation of the following:


3.6.1    no sufficient stock to deliver the merchandise you have ordered;


3.6.2    no delivery can be arranged to the area selected by you; or


3.6.3    one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.


3.7       If we cancel your order we will notify you by email and will credit to your account any sum deducted for that order by us from your account as soon as possible but in any event within thirty (30) days of your order. No compensation will be offered if the refund is complete within thirty (30) days of your order and no compensation for the loss of enjoyment arising from cancellation of the order will be paid to you.


4.         Price and Payment


4.1       We will use all reasonable commercial endeavors to display accurate and up-to-date prices on our site. However, because prices of the merchandise for sale are often updated by the supplier we cannot state the definite price until we send you our acceptance of your order.


4.2       If the price of the merchandise is higher at the time we are ready to send our acceptance of your order than what it was at the time you placed your order then we will either:


4.2.1    cancel your order, or


4.2.2    contact you to ask you whether you wish to pay the higher price or

cancel your order.


4.3       If the order is cancelled by us, if you have already made any payment, we will make a refund and Section 3.7 above will apply


4.4       We accept using “Peccoin”, cash and credit card payments made by Visa and MasterCard. When you place an order you authorise us to debit the credit card you specify on your order for the amount of the order at the time we send our acceptance of your order. Title in the merchandise does not pass to you until payment has been received.


4.5       We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.


5.         Delivery


5.1       We only make deliveries in the specified areas of Hong Kong from Monday to Sunday except on the first two days of the Lunar New Year and when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We currently do not make deliveries to remote areas and outer islands, and buildings without elevator facility. We reserve the right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered merchandise from our logistics centre if no delivery can be arranged to the address specified by you and under no circumstances will we accept cancellation of order or refund.


5.2       We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. You agree to present your photo identification upon request when you acknowledge receipt of the merchandise. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.


5.3       Unless otherwise specified, we will use all reasonable commercial endeavors to make delivery within 24 hours after your order is accepted. Subject to prior online arrangement, you may be offered to select from any one of the delivery timeslots available at the time you make your order.


5.4       We may deliver the merchandise in one or more instalments, and some of the merchandises may be delivered directly from suppliers. Any times and dates given for dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only estimates. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order. You agree and accept that under no circumstances will we accept cancellation of order or refund due to any reasonable delay.


5.5       You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.


5.6       Unless otherwise specified, delivery charge at the rate of HK$40 will be imposed on each delivery.


6.         Returns or Exchanges


6.1       Unless otherwise specified, no return or exchange of merchandise will be accepted. Please read the returns or exchanges policy as specified by the supplier carefully before you place an order.


6.2       Subject to the returns or exchanges policy of individual supplier, merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:


            6.2.1    the returns or exchanges policy applies;


6.2.2    the merchandise are unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes;